Frequently Asked Questions: 2026 Rainfall Finance Deferment

In compliance with CBO Circular RD/CDD/2026/71, the bank is providing financial relief to individuals and SMEs who suffered property damage or direct losses due to the heavy rainfall in March and April 2026.

• Eligible: Individuals with personal, housing, or auto Finances, as well as SMEs, who were affected by the rain.
• Location: Anyone who suffered losses in the affected Governorates, regardless of where they officially live or where their home branch is located.
• Ineligible: Accounts already classified as "non-performing" (Stage 3) before the rainfall event are not eligible. 

Standard: For Rain deferral, you can request up to two (2) installments in all cases.

No. To support our community, the bank will not charge any profit on the deferred installments during or after the deferment period. Additionally, there are no processing fees for this request.

This is a relief measure. Choosing to defer your payments under this policy will not negatively impact on your risk classification or credit standing with the bank.

Visit your nearest branch to fill out the designated Rainfall Relief Application Form. The bank will perform a quick verification and take your National ID to confirm you fall under the "affected persons" category.

Applications will be accepted until June 30, 2026.